My F50SV laptop SN# 94N0AS134061168, 12 months old this week has had THREE RMA's for the same reason since January 2010, RMA's USA2010879, USA1043023, and USA1050162 the last of which is active as the unit is in your possession without repair, notice, or calls. SINCE MAY 7.The problem is and has always been the flickering and Blue Screen of Death around the nvlddmkm.sys driver supplied by Asus, or NVidia for ANY of the 4 OS's Asus supports, Vista and Win 7 32 and 64 bit. No current or archived driver solves the problem.
Worse still, this is a GENERIC catch all error. It could be GPU, video ram, CPU, system ram, fans (heat), etc. I had to DETAIL this from various forums for service.
After the second FAILURE to repair I called repair service on Monday May 2 and spoke to a tech, and then the Service supervisor. With three failures, I finally demanded a replacement since this is a work unit. We build OEM server systems AMONG OTHER things and write custom software at client sites. So this has HURT US in terms of revenue.
The Asus service supervisor responded that this was in the power of the tech repairing the unit, but that she would call me the instant the unit was received and evaluated at Asus' California national repair facility. It was received the morning of May 7th - this is the 19th. No one has ever contacted me.
I have had 13 other laptops from other manufacturers including this one and NONE has ever needed repair. But things happen, FINE.
However what this sequence of events reveals clearly is a lack of concern by Asus employees who seem to feel their main function is to apologize profusely and get me off the phone, and WORSE, business processes which make clear a lack of desire to promptly satisfy customers or explain why promptly is not possible.
In the 51 weeks I have had this unit, it has now been unavailable more than 10% of the time.
We have had 11 Asus motherboards HERE in our servers and workstations, and have placed about twice as many with clients, and this experience has been revelatory.
We have no confidence Asus can either fix this unit OR live up to its obligations and replace it. We have no confidence employees are truthful with us about what they intend or have done.
We will never buy another Asus product, and recommend STRONGLY that if you are considering any product which might require service, you look elsewhere
5 comments:
I dont know what any of that meant but I wont buy any of what ever the f*@+k that is either.
I second rumcrook.
i bought a 'Top Line' Motherboard a Rampage Formula x48.. it is a Nightmare to deal with.. hazardous to up-grade the BIOS, COMPLICATED. the manual was total crap, in the ASUS web site they told me not to use it. i will never buy another ASUS MoBo..
i got a Gigabyte Gigabyte GA-EP45-UD3P - motherboard - ATX - iP45 - LGA775 Socket
http://benchmarkreviews.com/index.php?option=com_content&task=view&id=279&Itemid=69
it is wonderful..!! auto sets the BIOS.. auto Updates the BIOS.!!
it has 2 BIOS chips.!!, 2 oz if copper
CHEAPER VERSION JUST NOT A GAMER/HD PLAYER
http://www.amazon.com/GIGABYTE-GA-EP45-UD3L-Core-DDR2-1366-Motherboard/dp/B001KEMJ9U/ref=sr_1_2?ie=UTF8&s=electronics&qid=1274322913&sr=8-2
i got her a pink Raidmax case, she is 60 and going back to collage.. training for a computer job.. got
1 B and 3 A's last quarter.. very difficult classes..
thanks pastorius I feel validated. kind of like a parking stub, except all warm and fuzzy.
once I had a nvlddmkm.sys growing in my back. the doctor said it was a fatty lypoma something or other and they cut it out. luckily it was benign.
You guys got it.
Asus is incapable of dealing with service in a responsible manner, so if you need your laptop as a tool, you need to buy from someone you can depend on for service.
BTW, you can't even FIND OUT the email, NAME, physical office address or phone number of responsible exec's here in the USA. It's a big filter to keep you from getting there
Never seen ANYTHING like that before.
Post a Comment