It was a beautiful fall day, wasn't it? That's what everyone says. The crisp air that morning. Clear mile high blue skies.

I was still dealing with Lyme disease and my course of doxycycline so maybe I didn't appreciate the day as much as usual. or maybe it was just another day at work.

We had been having a small yet particularly irksome and persistent problem within the call center ACD. The Williams tech was on site working with me to resolve it.